Quick answer: Tuambia is an online store for buying groceries, household goods and appliances and having them delivered to a home in Cuba. You pay online by card and the recipient pays nothing on delivery. Last updated: November 2026.
What is Tuambia? Tuambia is an online store that lets anyone, anywhere in the world, buy groceries, toiletries, household goods and appliances and have them delivered to the door of a home in Cuba. The buyer pays online by card, and the person who receives the order pays nothing on delivery, because the price already includes home delivery.
The store itself lives at Tuambia. This site, tuambia.org, is the official information site: it explains how each service works, how much delivery costs and what to check before you pay. If you searched for “what is Tuambia”, “Tuambia shipping to Cuba” or “Tuambia groceries”, this guide gathers the services, delivery areas, payment methods and common questions in one place. The information is summarized from the store’s official pages as of November 2026. Prices and delivery times can change, so always confirm the final cost in the cart before paying. A Spanish version is available: Tuambia: qué es y cómo funciona.
What is Tuambia: the services
The store groups its offer into four main services. Knowing them avoids confusion, because each one has different delivery areas, costs and times.
| Service | What it offers | Where it delivers |
|---|---|---|
| Jámazon | Prepared food delivered to the home (Cuban, Italian, Asian and more), express or by order. | Havana |
| El Bodegón | Groceries, personal and home care, hardware, appliances and other household items. | Havana, Artemisa, Mayabeque, Matanzas and the municipality of Santa Clara |
| Tus Combos | Ready-made food, hygiene and mixed combos with free delivery. | Havana and other areas shown on each combo |
| Wholesale | Large-quantity purchases for businesses or high-volume orders. | Havana, Artemisa and Mayabeque |
If you mix services in a single order, for example Jámazon food and El Bodegón products, the store automatically splits it into sub-orders. Each one may arrive at a different time and have its own delivery fee, which you see before paying.
What you can buy on Tuambia
The catalog is organized by category so you can find what you need quickly: groceries, personal and home care, hardware, appliances, combos for families and purchases for businesses. Some products have a purchase limit per order, shown on the product page. Inside the store you will also find sections such as Deals, Best sellers, New arrivals and Best prices.
How to buy on Tuambia step by step
Anyone can buy, even from outside Cuba. The usual steps are:
- Go to Tuambia and choose the province or municipality of delivery to see the available products and prices.
- Browse the categories or use the search bar and add products to the cart.
- Review the cart: you will see the delivery fee for each service before confirming.
- Enter the recipient’s details: name, phone and full address, and check that delivery is available in that municipality.
- Pay online and keep the confirmation email you receive.
Delivery times and costs at a glance
| Area | Estimated time | Delivery fee (El Bodegón) |
|---|---|---|
| Havana (all municipalities) | 1 to 2 business days | $5.99 |
| Santa Clara (municipality) | 3 to 5 business days | $5.99 |
| Matanzas (city) and Cárdenas | 1 to 2 business days | $5.99 and $6.99 |
| Artemisa and Mayabeque | 3 to 7 business days depending on the municipality | $7.99 to $9.99 |
| Rest of Matanzas | 3 to 5 business days | $6.99 to $7.99 |
Prices are in US dollars. Shipments over 20 kg carry an additional charge, always shown before you confirm payment. Times are estimates and can vary with weather or logistics; if that happens, the store contacts the customer to agree on a solution. The full breakdown by municipality is in our guide to shipping to Cuba (in Spanish).
Payments and security
The store accepts Visa, Mastercard and UnionPay cards, as well as Tropipay balance and cryptocurrency previously deposited in Tropipay. There is no cash payment on delivery. The store states that transactions are SSL-encrypted, that it does not store the customer’s bank details and that payments are processed on external platforms with their own security policies. A confirmation email arrives after payment. MLC cards are not accepted.
Customer service and claims
Before signing the delivery invoice, the person receiving the order should check that the quantities match the goods. Any shortage or problem must be written on the invoice before signing, because after signing without remarks, claims for those reasons are not accepted. For questions or problems you can use the online chat, write to [email protected] or visit the help center, which lists 24-hour support.
Frequently asked questions
Is Tuambia a trustworthy store?
The store shows a 4.7 out of 5 rating based on more than 5,000 Google reviews, according to its home page. As with any online purchase, check the order details before paying and keep the confirmation email.
Who can buy on Tuambia?
Anyone with a Visa, Mastercard, Discover, Maestro or UnionPay card, or with a Tropipay balance, can buy from any country for delivery in Cuba.
Does the recipient have to pay anything?
No. The price you pay in the store already includes home delivery, so the recipient pays nothing on receipt.
Can I pay in cash or by phone?
No. Orders are placed only through the online store and payment is completed at checkout.
Which provinces does Tuambia deliver to?
El Bodegón delivers to Havana, Artemisa, Mayabeque, Matanzas and the municipality of Santa Clara. Jámazon, the food delivery service, delivers in Havana.
How long does an order take?
In Havana usually 1 to 2 business days; in other provinces 3 to 7 business days depending on the municipality. These are estimates.
Where do I make a claim?
Write to [email protected] or use the online chat, and include the order details. Check the order before signing the delivery invoice.
Conclusion
Tuambia brings groceries, household goods, appliances and delivered food together in one store, with delivery in several provinces of Cuba and online payment from any country. To get the most out of it: choose the right service, check that your municipality is covered, verify the recipient’s details and read the delivery fee before paying. When you are ready, go straight to Tuambia and place your order.