Quick answer: Tuambia’s food delivery service, Jámazon, works in Havana only. Express orders arrive within 2 hours (order 11:00 am to 7:00 pm); orders by schedule are delivered 12:00 noon to 8:00 pm. Delivery is $2.99 up to $59.99 and free from $60. Last updated: November 2026.
This guide to Tuambia food delivery in Havana (Jámazon) gathers the official information on prepared food delivered to the home, explained step by step. If you search for “Tuambia Jámazon”, you probably want to know one thing: how to order prepared food so it reaches a home in Havana. Jámazon is Tuambia’s food delivery service, designed so that someone living outside Cuba, or even in another province, can surprise their family with a ready meal without anyone having to cook or go out. Here we explain how it works, the hours, the two delivery modes and what you should know about costs, cancellations and claims. The information is based on the store’s official pages and was reviewed in November 2026. Spanish version: Tuambia Jámazon.
What is Jámazon
Jámazon is one of Tuambia’s sections, dedicated to prepared food. In the store it is organized by type of cuisine, including Cuban, Italian and Asian food. Unlike the pantry products from El Bodegón, which are delivered in one or several days, Jámazon food is prepared to be delivered the same day in Havana. That is why it has its own rules for hours, delivery and cancellation. For an overview of all services, start with our guide on what Tuambia is.
Where Jámazon works
Jámazon delivers only in Havana. If the recipient lives in another province, you cannot choose this service for that address; in that case the right option is pantry products or a combo, which do reach other provinces. Before paying, enter the full address in the store to confirm the municipality is covered.
The two delivery modes: express and by order
Jámazon offers two modes. Choosing the right one is what best avoids problems.
| Express delivery | Delivery by order | |
|---|---|---|
| When it arrives | Within a maximum of 2 hours | On the day and time you choose |
| Ordering hours | 11:00 am to 7:00 pm | Ordered at least 1.5 hours in advance |
| Delivery hours | Within 2 hours after ordering | 12:00 noon to 8:00 pm |
| Cancellation | Cancellations not accepted | Can be cancelled in advance, with a 6.5% charge on the total |
| Best for | When the food is needed right now | Birthdays, family lunches and special dates |
Express delivery is the option when the family wants to have lunch or dinner without waiting. Delivery by order is better for celebrations, because it lets you schedule the day and time so the sender can coordinate calmly with the recipient.
How much Jámazon delivery costs
According to the store’s FAQ, Jámazon orders up to $59.99 have a delivery cost of $2.99, and from $60 delivery is free. This does not apply when the order includes El Bodegón products, because those are handled as a separate delivery with their own cost. Prices are in US dollars and the exact cost always appears in the cart before you confirm payment. Since rates can be updated, the figure the store shows at checkout is the one that counts.
How to order food on Jámazon step by step
- Go to tuambia.com and select Havana as the delivery area.
- Open the Jámazon section and choose the cuisine you prefer.
- Add the dishes to the cart and check the quantities.
- Choose express delivery or by order; if by order, select the day and time.
- Enter the name, address and phone of the person receiving.
- Pay online and keep the confirmation email.
A practical tip: tell the recipient the food is coming and confirm someone will be home during the delivery window. That way the order does not arrive with nobody to receive it.
Cancellations, changes and claims
Cancellation rules depend on the mode:
- Express: does not accept cancellations once the order is placed.
- By order: can be cancelled in advance. A 6.5% charge on the total applies as compensation for financial costs. The store indicates a minimum notice period, so check the current one on the cancellation and refund page before ordering.
- How to cancel: send an email to customer service with the subject “Cancelación” and the order details.
If there is a problem with the food (taste, cooking or presentation), it must be reported within 24 hours after delivery, with a photo of the product if possible. Refunds for prepared food are evaluated case by case, and the store is not responsible for poor storage or handling after delivery. That is why it is important for the recipient to check the order on receipt and eat or refrigerate it quickly.
Tips so your order goes well
- Confirm the address with streets, number and references; in Havana a clear reference saves the courier time.
- Give an active phone number for the recipient and warn them before the order arrives.
- For a special date, use delivery by order and schedule with some margin.
- If you combine Jámazon with pantry products, remember it will be split into separate deliveries, each possibly with its own cost.
- Keep the confirmation email in case you need to make a claim.
Frequently asked questions
What is Tuambia Jámazon?
It is Tuambia’s food delivery service in Havana, with Cuban, Italian and Asian cuisine options and express delivery or delivery by order.
Does Jámazon deliver outside Havana?
No. Jámazon delivers only in Havana. For other provinces you can use El Bodegón products or the combos available in each area.
How long does express delivery take?
Express delivery arrives within a maximum of 2 hours, and can be ordered between 11:00 am and 7:00 pm.
How far in advance should I order by order?
At least 1.5 hours in advance, choosing the day and time. Delivery by order takes place between 12:00 noon and 8:00 pm.
Can a Jámazon order be cancelled?
Express orders cannot be cancelled. Orders by order can, in advance and with a 6.5% charge on the total.
How much does delivery cost?
According to the FAQ, up to $59.99 delivery costs $2.99 and from $60 it is free, unless the order includes El Bodegón products.
What do I do if the food arrives with a problem?
Report it within 24 hours after delivery by writing to [email protected], with the order details and a photo.
Tuambia food delivery in Havana in short
Tuambia food delivery in Havana is called Jámazon. Tuambia food delivery in Havana offers Cuban, Italian and Asian dishes with express delivery or delivery by order.
Express orders arrive within 2 hours; scheduled ones between 12:00 noon and 8:00 pm. Tuambia food delivery in Havana charges $2.99 up to $59.99 and is free from $60.
Use Tuambia food delivery in Havana only for addresses in Havana, and tell the recipient before the order arrives.
Whether it is a birthday or a family lunch, Tuambia food delivery in Havana lets you plan the day and time. Many families choose Tuambia food delivery in Havana because nobody has to cook, and Tuambia food delivery in Havana arrives hot at the door.
If you only need a quick meal, Tuambia food delivery in Havana express mode is the right pick; for planned dates, choose the by-order mode of Tuambia food delivery in Havana.
Conclusion
Jámazon is the most convenient way to send a ready meal to Havana: express for when it is needed now, by order for special dates. If you are clear on the schedule, verify the address and check the cancellation conditions, the order arrives without surprises. You can order directly in the official store, and if you have questions about payments, read our guide on how to pay (in Spanish).
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