Cubamax: What It Is and Everything It Can Do for You
If you’ve spent any time searching for ways to send money, book flights, or ship packages to Cuba, you’ve probably run into the name Cubamax. It’s one of the most established agencies serving the Cuban community in the United States, and it does a lot more than most people realize on first glance.
Cubamax Travel Inc. started in Hialeah back in 2001 and has since grown into a network with offices across Florida, Kentucky, New Jersey, and Texas. What began as a travel agency for Cubans wanting to visit family has turned into a broader service covering flights, phone recharges, money transfers, and package delivery. Below is a practical breakdown of what Cubamax offers, how each service works, and what to know before you use it.
What Is Cubamax Used For?
Most people come to Cubamax for one of four reasons: booking a trip to Cuba, sending money to relatives, recharging a Cuban phone or Nauta account, or shipping a package. The company built its reputation on the travel side first, but the money transfer and app-based services have become just as popular, especially for people who need something quick and don’t want to visit a branch in person.
| Service | What It Covers | Best For |
| Flights & Travel | Airfare, hotel bookings, car rentals, travel packages | Visiting family or vacationing in Cuba |
| Money Transfers | Sending funds directly to family members in Cuba | Recurring financial support |
| Phone Recharges | Topping up a Cuban cell number or Nauta Wi-Fi account | Staying in touch, paying for internet access |
| Document Services | Passport help, visa processing, paperwork legalization | Travelers needing official documents |
| Package Shipping | Sending goods, parcels, or personal items to Cuba | One-off shipments, gifts, household needs |
| Cubamax App | Recharges, balance transfers, money sending from a phone | Anyone who prefers not to call or visit a branch |
Cubamax Branches and How to Reach Them
Cubamax Branches and How to Reach Them
Cubamax operates roughly a dozen physical locations, with the largest concentration in South Florida (Hialeah, Miami, West Palm Beach) and additional branches in Kissimmee and Orlando. There’s also a dedicated line for customers across the rest of the country who don’t live near a branch.
If your main reason for looking this up is trying to get someone on the phone, that’s a common enough need that we’ve put together a separate walkthrough on the Cubamax phone number, including which hours tend to have shorter wait times and what to have ready before you call.
The Cubamax App: Recharges, Nauta, and Money Transfers
The Cubamax app is where a lot of the day-to-day activity happens now. Instead of calling in or visiting a branch, you can:
- Recharge a cell phone in Cuba directly from your device
- Top up Nauta accounts so family can use Wi-Fi hotspots around the island
- Send balance transfers when the recipient doesn’t have a credit card
- Send money to a bank account or cash pickup location
It’s free to download on both Android and iOS. One thing worth knowing going in: the app relies on a multi-level affiliate system, so some of what you see promoted inside it (discounted recharges, referral bonuses) is tied to that structure rather than a flat pricing model. Read the fee breakdown before you commit to a transfer amount, since rates can shift depending on the payment method you choose, Visit more.
How Money Transfers Work
Sending money through Cubamax follows a fairly standard process: you provide the recipient’s details, choose how the money will be delivered (bank deposit, cash pickup, or account credit), pay from your end, and the funds are typically available within a day or two depending on the method. Delays do happen, particularly around holidays or when a transfer requires manual review, so if you’re sending something time-sensitive it’s worth building in a buffer.
Shipping Packages Through Cubamax
Package shipping is a smaller part of the Cubamax business compared to money transfers, and it mostly covers documents, personal parcels, and smaller items rather than groceries or appliances at scale.
If what you actually need is regular grocery or appliance delivery, with tracking and coverage across provinces like Havana, Matanzas, and Villa Clara, it’s worth comparing it against a service built specifically around that. We cover the difference in more detail in our guide to sending packages to Cuba, including which option tends to work out cheaper for recurring orders.
Cubamax vs. Tuambia: Which One Fits Your Situation?
People often assume these services overlap completely, but they’re built for slightly different needs. Cubamax leans heavily toward travel, documents, and financial transfers. Tuambia is built around getting actual goods, food, appliances, and household items, to a specific address in Cuba, with order tracking the whole way.
| Cubamax | Tuambia | |
| Core focus | Travel, money transfers, phone recharges | Food, appliances, household goods delivery |
| Ordering method | App, phone, or branch visit | Online store, no branch visit needed |
| Tracking | Limited to specific services | Tracking number on every order |
| Coverage | Nationwide service, island-wide delivery | Havana, Pinar del Río, Artemisa, Mayabeque, Matanzas, Villa Clara (expanding) |
| Best for | One-time travel bookings, urgent cash transfers | Recurring grocery and household orders |
If you’re mainly trying to keep a household stocked, our complete guide to shipping to Cuba walks through how that process works end to end, and the Tuambia online store guide covers how to actually place an order. For anyone specifically looking to send groceries rather than appliances, the guide to sending food to Cuba breaks down what’s typically included in a food package and how delivery timing works.
Tips Before You Use Cubamax
A few things that tend to save people time and frustration:
- Confirm you’re on the official app or website. Search results sometimes surface unofficial or outdated listings.
- Have transaction IDs or booking references ready before calling support.
- Avoid calling during lunch hours or right after the weekend if you want a shorter wait.
- Double-check recipient details before submitting a money transfer. Corrections after the fact can slow things down significantly.
- If your need is really about getting food or appliances delivered rather than sending cash, compare pricing against the Mercado Tuambia catalog before assuming Cubamax is the cheaper route.
Frequently Asked Questions
Is Cubamax the same company as Cubamax Travel?
Yes. Cubamax Travel Inc. is the full legal name, and “Cubamax” is how most customers refer to it, whether they’re talking about the travel side, the app, or the money transfer service.
Can I use Cubamax if I don’t live near a branch?
Yes. The app and phone lines cover customers nationwide, not just those near a physical office in Florida, Kentucky, New Jersey, or Texas.
How long do Cubamax money transfers take?
Most transfers arrive within one to two business days, though the exact timing depends on the delivery method you choose and whether the transfer needs manual review.
Does Cubamax deliver groceries or appliances?
It handles smaller shipments and documents, but it’s not built specifically for grocery or appliance delivery the way a service like Tuambia is.
What’s the fastest way to reach Cubamax customer service?
Calling tends to get the quickest response, especially for urgent issues like a failed transfer. Our breakdown of the Cubamax phone number has more on timing and what to prepare before you dial in.
Conclusion
Cubamax has built a solid reputation for travel bookings, money transfers, and phone recharges to Cuba, and for a lot of people it’s still the go-to option for those specific needs. Where it falls short is grocery and appliance delivery, which just isn’t the core of what it does.
Knowing which service actually matches what you’re trying to accomplish, whether that’s booking a flight, sending cash, or getting real food on your family’s table, saves you from picking the wrong tool for the job.