In non GamStop casinos, there’s nothing more annoying than a disconnection or a frozen screen while playing, and even global casino platforms outside GamStop can face similar issues. It always seems to happen at the worst possible moment — when your screen is full of winning combinations or when you’ve triggered a lucrative bonus game. This article explains what to do when the connection drops.
Stuck or Lost Connection in the Non GamStop Casino
Most non GamStop casinos address this in their terms and conditions, including their liability in the event of a dropped connection. Blindluck Casino, for example, states that your bet will be lost if the connection drops. Other non GamStop casinos simply specify that they accept no responsibility for damages or losses caused by a lost connection or computer crash.
Some non GamStop casinos also disclaim responsibility for the performance of your own internet connection and computer. This is understandable — a casino can’t control problems caused by your internet provider or your device.
If you need legal recourse, it would be against your internet provider or device manufacturer. However, that is often difficult. Providers usually state in their own terms that they cannot guarantee flawless, uninterrupted service. They may offer a disruption fee, but compensation is unlikely. So, if your connection is lost at the online casino, don’t expect much help from your provider.
Lost Money Due to a Broken Connection?
Does a lost connection automatically mean losing your money? No. If your browser freezes or your internet connection drops while playing, it’s best to take a screenshot — especially if it’s already clear you’ve won something.
Ensure the current date and time are visible to support your claim. Then restart your device or reconnect to the internet. Check your account and game history to see whether the game round has been processed. Often, it will have — the moment you click “spin,” the result is already determined.
Roulette outcomes are usually secure as well. However, online Blackjack is different because the game continues without your ability to hit, stand, double, or split. If the game result isn’t in your history or your winnings haven’t been credited, but you have a screenshot, contact the helpdesk. If support can’t resolve the issue, you can file an official casino complaint.
Preventing a Stuck Connection in the Online Casino
Prevention is better than cure. While you can’t completely eliminate the risk of a device crash or lost internet connection, you can reduce it by taking certain precautions.
To reduce the chance of your computer crashing:
- Install an antivirus program and keep it up to date.
- Always perform software updates promptly, especially Windows or iOS updates.
- Clean your hard drive periodically using tools such as “Disk Cleanup.”
- Avoid overloading your processor — close unnecessary windows and apps while gambling online.
- Clear your browser cache; a full cache is a common cause of crashes.
If you regularly use your computer without experiencing crashes, it’s unlikely it will suddenly crash while gambling. Conversely, if your device crashes often, it may also do so while playing at an online casino.
Tips to Prevent a Dropped Connection
If your internet or phone provider experiences an outage, there’s little you can do. Fortunately, most providers have uptime rates between 99.5% and 99.9%. Often, a lost connection is caused by the user’s setup rather than the provider.
To reduce the chance of losing your internet connection:
- A wired UTP connection is more stable than Wi-Fi. Connecting directly to the router improves reliability.
- The closer you are to the router, the stronger your signal. If your attic or garden has poor reception, avoid playing there — or consider a Wi-Fi booster.
- Keep your router firmware updated and ensure the router is functioning properly. A frequently dropping signal may indicate a fault.
- The same applies to your computer’s Wi-Fi receiver. Keep your drivers up to date.
- Wi-Fi operates on channels, and many routers use the same default channels. Most routers let you select a channel manually. Choose a less-crowded channel — usually not channels 9 or 11.
By taking these steps, you can significantly lower the risk of interruptions. Also, keep an eye on your internet provider’s maintenance schedule. Providers announce planned maintenance on their websites, and this often causes reduced availability during the work.
And one last tip (for real this time): Always play at a trustworthy casino. It’s a shame to have everything in order only to end up playing at a site you can’t rely on.